1. Introduction
NexBot Cloud Platform ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and robot control services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Username, email address, and password when you create an account
- Profile Information: Optional profile details you choose to provide
- Robot Configuration: Robot IDs, settings, and preferences
- Voice Data: Voice recordings when using voice chat features (processed for speech-to-text only)
- Support Communications: Information you provide when contacting our support team
2.2 Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: How you interact with our Services, features used, and time spent
- Robot Telemetry: Robot status, battery level, and operational data
- Log Data: IP address, browser type, access times, and referring URLs
2.3 Information from Third Parties
- AI Services: We use OpenAI for voice transcription and chat responses. Voice data is processed by OpenAI's Whisper and GPT services.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our Services
- To authenticate users and manage accounts
- To process voice commands and provide AI-powered responses
- To monitor robot status and send commands
- To improve and optimize our Services
- To communicate with you about updates and support
- To detect and prevent fraud or abuse
- To comply with legal obligations
4. Voice Data and AI Processing
Voice Chat Feature: When you use the voice chat feature:
- Your voice is recorded temporarily on your device
- The audio is sent to our servers and processed by OpenAI's Whisper for transcription
- The transcribed text is sent to OpenAI's GPT for generating a response
- The response is sent to your robot for text-to-speech playback
- Voice recordings are not permanently stored after processing
Note: OpenAI may retain data in accordance with their privacy policy. We recommend reviewing OpenAI's privacy policy at
openai.com/privacy.
5. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party services that help us operate our platform (e.g., OpenAI for AI processing, cloud hosting providers)
- Legal Requirements: When required by law, court order, or government request
- Safety: To protect the rights, property, or safety of NexBot Cloud Platform, our users, or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- HTTPS encryption for all data transmission
- Secure password hashing
- Session-based authentication
- Regular security audits and updates
- Access controls and monitoring
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this policy. Specifically:
- Account Data: Retained while your account is active, deleted upon account deletion request
- Voice Recordings: Processed in real-time and not permanently stored
- Robot Telemetry: Retained for up to 90 days for analytics and troubleshooting
- Log Data: Retained for up to 30 days
8. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request your data in a portable format
- Opt-out: Opt out of certain data processing activities
To exercise these rights, contact us at support@nexbot.cloud.
9. Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to these countries.
11. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: